Shipping Policy

Quintara ships furniture and home furnishing products to customers according to the shipping options available for each product and destination.

Because furniture varies significantly in size, weight, packaging requirements, and transportation needs, shipping costs and delivery arrangements may vary by product.

Shipping Rates

Shipping charges are calculated based on factors such as:

Furniture size
Product weight
Packaging dimensions
Shipping destination
Delivery requirements
Transportation method

Our shipping rates start at $18.95+.

The final shipping charge applicable to your order will be displayed or provided during the ordering process when available.

Larger furniture items may require higher shipping charges because of their size and transportation requirements.

Processing Time

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, product size, and fulfillment requirements.

If an item requires additional processing time, the applicable information may be communicated to the customer or displayed on the product page.

Delivery Time

Delivery times vary depending on the product, destination, carrier, and shipping method.

Estimated delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Unexpected circumstances, including carrier delays, weather conditions, transportation disruptions, holidays, or other events outside our reasonable control may affect delivery times.

If we are unable to ship an order within the promised timeframe, we will provide appropriate notice and, where required, offer the options available under applicable law. Federal rules generally require sellers to ship within the promised timeframe, or within 30 days when no shipping timeframe is stated, and to provide cancellation/refund options when applicable if a delay occurs.

Furniture Delivery

Large furniture items may require special delivery arrangements.

Depending on the product and destination, delivery may be made through standard parcel services, freight transportation, or another suitable carrier.

Customers should ensure that the delivery address is accessible and suitable for receiving the ordered furniture.

Customers are responsible for checking that the furniture dimensions are appropriate for the intended room and that the item can reasonably pass through relevant entrances, hallways, stairways, elevators, and other access points.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you need to correct your shipping address after placing an order, contact us as soon as possible at:

hello@quintara.us

We will make reasonable efforts to update the address before shipment when possible.

Once an order has been shipped, address changes may not be possible or may result in additional carrier charges.

Tracking Information

When tracking information is available, it may be provided to the email address associated with the order.

Tracking information is provided by the applicable shipping carrier and may not update immediately after shipment.

Delivery Inspection

For furniture orders, customers are encouraged to inspect the packaging and product upon delivery.

If visible damage is present, please document the condition with photographs and contact Quintara as soon as possible.

Photographs of the packaging, shipping label, and damaged area can help us evaluate and resolve shipping-related issues.

Missing or Delayed Deliveries

If your order has not arrived within the applicable estimated delivery period, please contact us.

We may work with the shipping carrier to investigate the shipment and determine the appropriate next step.

Shipping Restrictions

Some products or delivery destinations may have specific shipping restrictions due to product size, carrier availability, or other logistical considerations.

If we are unable to ship an order to the address provided, we will contact the customer regarding available options.