We are here to help with questions about our products, orders, shipping, returns, and other customer service matters.
Customer Service
If you have questions about a product before placing an order, need assistance with an existing order, or require help with a return or delivery, please contact us using the information below.
Email: hello@quintara.us
Phone: +1 (585) 409-7877
Address:
3091 McKenzie Pl
Caledonia, NY 14423
United States
Product Questions
If you need additional information about a sofa or furniture item, please contact us before placing your order whenever possible. Our team can help with general questions regarding product details, dimensions, availability, ordering, and delivery.
Order Support
For questions regarding an existing order, please include your order number and the email address used when placing the order. Providing this information helps us locate your order and respond more efficiently.
Returns and Refunds
If you would like to return an item, please contact us before sending the product back. Furniture returns may require specific handling and transportation arrangements.
Please refer to our Return and Refund Policy for complete information regarding eligibility, return time limits, shipping costs, and refunds.
Business Hours
Customer service inquiries are handled during regular business hours. Response times may vary depending on the volume and nature of inquiries.
We recommend contacting us by email for order-related requests so that we can maintain an accurate record of your request and provide the appropriate follow-up.
Thank you for contacting Quintara.