At Quintara, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions outlined below.
30-Day Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To begin a return, please contact us at:
Email: hello@quintara.us
Please include your order number, the product you wish to return, and the reason for the return.
Returns requested after the 30-day return period may not be accepted.
Return Eligibility
To be eligible for a return, the item should generally be:
- Returned within 30 days of delivery
- Unused or gently inspected
- In its original condition
- Free from damage caused after delivery
- Returned with original packaging and included accessories whenever reasonably possible
- Accompanied by the original order information or proof of purchase
Because furniture products are often large and require specialized transportation, customers should contact us before arranging or shipping any furniture return.
Furniture Returns
Furniture and sofas require special handling because of their size, weight, and packaging requirements.
Before returning a furniture item, customers must contact Quintara and receive return instructions. Please do not send furniture to an address obtained from a third party or independently arrange a return without contacting us first.
We will provide the appropriate return instructions after reviewing the return request.
Return Shipping Costs
For standard returns due to a change of mind, ordering the wrong size, selecting an unsuitable color, or other customer preference reasons, the customer may be responsible for the applicable return shipping costs.
Furniture shipping costs vary according to product size, weight, packaging requirements, and delivery distance.
Our standard shipping charges are calculated based on the size and shipping requirements of the furniture, with shipping rates starting at $18.95+.
The exact applicable shipping or return transportation cost will be communicated or displayed as applicable before the relevant transaction or return arrangement is completed.
Damaged, Defective, or Incorrect Items
If you receive an item that arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photographs of the product
- Photographs of the packaging, if applicable
- Photographs of any visible shipping damage
After reviewing the information, we may offer an appropriate resolution, which may include a replacement, repair, partial refund, or full refund depending on the circumstances.
When an issue is determined to be caused by a product defect, shipping damage, or an error on our part, we will work with the customer to determine an appropriate resolution.
Items That Cannot Be Returned
Returns may not be accepted for products that have been:
- Used beyond reasonable inspection
- Damaged after delivery due to misuse, improper handling, or accidents
- Modified, altered, or assembled in a manner that causes damage
- Stained, soiled, or exposed to odors or substances
- Returned without required components where those components cannot reasonably be replaced
- Returned after the 30-day return period
Certain products may also have additional return conditions disclosed on the applicable product page before purchase.
Refunds
Once an approved return has been received and inspected, we will determine whether the returned item meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method.
The amount refunded may be adjusted for applicable return shipping or other charges that were clearly disclosed and applicable under this policy.
Original shipping charges may be non-refundable for customer-initiated returns unless otherwise required by applicable law or agreed upon by Quintara.
Refund Processing
After an approved return has been processed, the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
We do not control the processing time of third-party banks or payment processors.
Exchanges
If you would like to exchange an item, please contact us before returning the product.
Exchanges may depend on product availability. If the requested replacement item is unavailable, we may instead process the return according to the applicable return terms.
Refused or Undeliverable Orders
If an order is refused by the customer or returned to us because of an incorrect or incomplete shipping address provided by the customer, additional shipping or return transportation charges may apply.
Any refund will be handled according to the applicable return and shipping terms.
How to Start a Return
To request a return, contact:
Email: hello@quintara.us
Phone: +1 (585) 409-7877
Please provide your order number and the reason for your return.
Do not ship an item back until you have received return instructions from Quintara.
Policy Changes
Quintara reserves the right to update this Return and Refund Policy when necessary. The version published on this website at the time of purchase will generally apply to that purchase, subject to applicable law.